Frequently Asked Questions

We’ve shared some of our most frequently asked questions to help you out!

General Information

No, there is no need to see your GP before you come, just give us a call. However, we do recommend you contact your health insurance provider first, as they require a medical referral to authorise reimbursement of treatment.

No, we welcome David Lloyd members and non-members at all our clinic locations. Our treatment rooms are usually near the front of the building and easily accessible to all patients.

We are normally able to offer you an appointment within 24 hours. There are no waiting lists. We can offer you a choice of clinic locations nearest to you.

You physiotherapist will conduct a physical examination to make an accurate diagnosis. They may carry out some treatment such as soft tissue massage or joint mobilisation on your first visit to see how you respond.  You may also be given advice and exercises to do at home.

The initial assessment (IA) is normally 60 minutes, with follow up (FA) sessions lasting 30 minutes. 

All new customers require an initial assessment.

There is no pre-determined number of treatments for specific conditions, but following your initial assessment, your physiotherapist will discuss and agree on a treatment plan with you. They should be able to give you an approximate guide at this point.

Health Insurance

Yes, but It’s advisable to check with your insurance company before starting treatment with us as you will need an authorisation number from your insurance provider. We will send the invoice to your insurance company directly. Dependent upon the insurance company and your policy, you may be liable to pay an excess or a proportion of the treatment fee.

Bookings

To book an appointment at any of our clinics, you can either: Call our central booking line, open 8 am to 6 pm Monday to Friday 0330 024 1377 or email: info@responsephysio.com

Our customer support team will help find a clinic and time suitable for you.

If you need to change your appointment please call the central booking line on 0330 024 1377.  Please make sure cancellations are made with a minimum of 24hrs notice before your appointment. Customers who change appointments or cancel within 24 hours of their appointment will be charged a £20 fee.

Customers who do not attend will be charged full self-paying consultation rate for their appointment. Please note: customers using insurance or private medical cover are unlikely to recover these charges.

Physiotherapy Costs

Face to Face Physiotherapy (60 minutes) £75

Face to Face Physiotherapy (30 minutes) start from £45*

Virtual Physiotherapy (60 mins) £70

Virtual Physiotherapy (30 mins) £40

Sports Massage (60 mins) £60

Sports Massage (30 mins) £35

*Prices can vary depending on clinic location.

We offer a 10% discount for all Students (anyone in full-time education or university), NHS employees ad David Lloyd employees.

We offer a block booking package for 4 x physiotherapy sessions and 4 x sports massage. Please see our offers page for further details.

Corporate Wellbeing

Occupational health physiotherapy is physiotherapy provided in the workplace, to help and improve the health and wellbeing of the workers, so they can do their jobs more efficiently and effectively.

We have created flexible, modular and affordable services to suit your business and budget.

Prevention includes – education and training, workplace & workforce assessments, health and safety compliance assessments such as desk-based assessments and PPE.

Instant Access includes – full physiotherapy assessment, triage and self-management treatment plan via virtual clinics.  

Physiotherapy treatment includes – assessment and treatment of musculoskeletal disorders (MSD’s) at your place of work or virtually.

For more information please see or corporate wellbeing pages.

If you would like to book a no-obligation meeting with a member of our corporate wellbeing team. Please get in touch with Martin Grieve on 07545 429168 or email mgrieve@responsephysio.com.

Couldn't find your answer?

If you couldn’t find the answer to you question, don’t panic! You can call our customer support team on the number below.

0330 024 137